Wrong or incorrectly supplied parts
If we supply an item that does not match what was confirmed on your order, we will exchange it or refund it in full. Tell us within 7 days of delivery and return the item unused and in its original packaging.
Parts ordered in error
If the wrong part was ordered on your side, we will usually accept a return within 7 days provided the item is unused, unmarked and in resaleable condition with its packaging intact. Electrical items, seals and gasket sets that have been opened cannot be returned for safety and quality reasons.
Warranty
Genuine and OEM-equivalent components carry the manufacturer’s warranty where one applies. Warranty covers manufacturing defects only. It does not cover:
- Damage caused by incorrect fitting or use of the wrong part for the application
- Failure resulting from overloading, contamination or lack of maintenance
- Normal wear on consumable items such as filters, brake linings, belts and seals
Making a claim
Send us the invoice number, the part number, a description of the failure and photographs of the failed component. Where a manufacturer assessment is required we will submit the claim on your behalf and keep you informed of progress.
Refunds
Approved refunds are issued by the original payment method once the returned item has been received and inspected.
This page sets out our general approach. Please confirm the terms that apply to your specific order with our team.