Whatever you need — a part identified, a price confirmed, an order chased, a warranty claim raised — this page tells you the fastest way to get it done.

Identifying a part

This is what we are asked for most. To identify a component quickly we need:

  • Machine make and full model (for example Tata 2518 C 6×4, not just “Tata”)
  • The original part number if it is still legible on the old component
  • A photograph of the part, ideally on the bench next to a tape measure

Send those on WhatsApp to +880 1789 363250 and we will confirm the correct item, availability and price. There is more detail in our guide on identifying the right spare part.

Checking stock and prices

Prices and stock are shown on each product page. If something shows as unavailable, message us anyway — we can often source it or suggest a working alternative.

Placing an order

You can order through the website, or send us the list on WhatsApp and we will confirm it back to you. For workshops ordering regularly, ask us about account terms.

Order status and delivery

See Shipping & Delivery for dispatch times and coverage. To chase a specific order, send us the order number.

Returns, refunds and warranty

Covered on our Return & Refund Policy page, including what is covered, what is not, and how to raise a claim.

Urgent breakdowns

If a machine is down, say so in your first message. We will tell you honestly what we hold, what can be moved today, and what realistically cannot.

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